Terms and Conditions
Obligations of the renter
1. The Renter (customer) agrees to the provisions of the lease and has received a copy of it.
2. The Renter and named drivers shall be 21 years of age and possess a valid driving license for at least one year before the date of the rental.
3. The Renter is responsible for the vehicle from the time of contract signing until the vehicle has been registered as returned in My Car’s booking system. Only the named drivers on the rental agreement are allowed to drive the vehicle. If the vehicle is driven by a person who is not registered in this rental agreement, all insurance becomes null and void, in which instance the Renter is fully liable for the vehicle, for damage it may sustain or damage it may cause to other people, objects, or vehicles, and is obligated to pay for such damage in full.
4. The vehicle shall be driven carefully and always with road and weather conditions in mind and the driver shall always abide by the laws and regulations of Iceland. Any fines or penalties from the use of the vehicle will be charged to the renter’s credit card provided at the beginning of the rental period.
5. The Renter is responsible for paying for any parking tickets, road tolls or other incidental fees related to the usage of the car while under their responsibility. For any unpaid ticket, the Renter is subject to an additional service fee of ISK 2.500.
6. The Renter is liable for any damage caused to the vehicle or from the use of the vehicle that does not fall under the terms of the insurance. Such damage can be charged to the renter’s credit card provided at the beginning of the rental period.
7. In the event of a collision and/or accident the renter is responsible for immediately contacting and notifying the Icelandic police and emergency services (Emergency phone number - 112) as well as MYCAR rental +354 552 1700. The renter may not leave the scene of the collision and/or accident until the police has arrived or a formal accident report has been filled out and signed. Any damage caused which is not reported to MYCAR rental within 12 hours of the event, will bear the responsibility of the renter, regardless of the collision damage waiver (CDW) that is attached to the rental agreement.
8. The Renter may not drive the vehicle where prohibited by law. The renter may not drive the car in banks of snow, ice, on glaciers or frozen lakes, on sand beaches or in the sea. The renter may not drive the vehicle on Kjölur (Road 35), Kaldidalur (road 550) or other mountain/highland roads (F-Roads marked with ‘F’ on formal Icelandic Road maps), unless in a 4x4 F-Road approved vehicle and when the F road in question is formally open for traffic by the Icelandic Road Authorities). The renter will be subject to a company fine of up to 75.000 ISK in addition to any fines issued by the Icelandic police. Such costs can be charged to the renter’s credit card provided at the beginning of the rental period.
9. The Renter may not operate the vehicle under the influence of any kind of intoxicants, including alcohol, drugs, or any other substances.
10. The Renter may not smoke in the car. If there is evidence of smoking the renter will be responsible for a minimum cleaning fee of 75.000 ISK. Such costs can be charged to the renter’s credit card provided at the beginning of the rental period.
11. The vehicle may never, under any circumstance, be taken out of Iceland.
12. The Renter is responsible for all objects transported or left in the vehicle and MYCAR will not be responsible for any theft of items that might occur.
13. The Renter is not authorized to have any repairs done to the vehicle.
14. The vehicle may not be loaned, subleased, or be used for the transport of passengers or items against payment.
15. The Renter shall return the vehicle according to the conditions below:
a) With all attachments and extra equipment, including GPS navigation system, tires, maps, tools, and anything else present in/on the vehicle at the start of the rental, in the same condition except for wear and tear resulting from normal use. Should any items need replacing or repairing the renter agrees that any such cost can be charged to the renter’s credit card provided at the beginning of the rental period. The final vehicle inspection takes place upon cleaning.
b) At the time, date and location agreed upon at the beginning of the rental, unless other arrangements have been agreed by MYCAR. If the car is not returned at the correct time or place, the renter agrees to pay any costs that might occur from reclaiming the vehicle and transporting it back to the MYCAR office in Keflavik. Such costs can be charged to the renter’s credit card provided at the beginning of the rental period.
c) With a full tank of fuel. MYCAR is authorized to charge the renter for any fuel that is missing according to MYCAR’s pricelist. The current charge is 6000 ISK for each empty quarter of the tank on normal passenger cars, and 7500 ISK for 4x4 vehicles/vans.
16. If the Renter does not return the car at the predetermined time according to the rental agreement, MYCAR reserves the right to reclaim the car by themselves or with the help of the police, at the renter’s expense, along with a rent fee for every day begun after the contract expiry date. Any extension to the timeframe of the rental agreement is subject to the consent of MYCAR. Such expenses can be charged to the renter’s credit card provided at the beginning of the rental period.
17. If the Renter does not show up or returns the car earlier than the predetermined drop- off time, there will be no refund for the time differences.
18. The Renter must provide a credit card of which an imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the entire rental. This credit card imprint may be used to pay all extra charges: insurance, extensions, parking tickets, damages, missing fuel, or any cost due to the use of the rented vehicle.
19. The Renter’s signature to this rental agreement equals the Renter’s signature to credit- card withdrawals in case of any payments that MYCAR charges against the Renter’s credit card and which MYCAR should rightfully receive on grounds of the provisions of this rental agreement.
Obligations of MYCAR Rental
20. MYCAR agrees to the provisions of the lease and has received a copy of it.
21. MYCAR will supply the vehicle at the correct time and date and in a good, clean condition and with a full tank of fuel. Should the fuel tank not be full, MYCAR will point that out and make a comment in the rental agreement.
22. If the vehicle malfunctions for reasons not at fault of the renter, MYCAR will replace the vehicle with a comparable vehicle or better, as soon as possible, unless repairs can be made quickly and without further interruptions to the renter. As MYCAR will strive to resolve any such issues quickly, any compensation for accommodation will be offered according to Icelandic Travel Law.
23. MYCAR guarantees to have a valid liability insurance for its business operation.
Insurance
The rental fee includes mandatory vehicle insurance limited to Collision Damage Waiver (CDW) and Third-Party liability insurance (TPL). CDW includes a liability of 195.000 ISK for small cars (Toyota Corolla or smaller) and 290.000 ISK for large cars (Toyota Corolla Cross and larger). TPL is included as outlined in section 26 d).
25. The liability amount, also known as self-risk or deductible, represents the amount the Renter is liable to pay in case of damage, according to each insurance option.
26. Insurance Options:
Whether a car is classified as a small or large vehicle is defined on the car rental website www.mycar.is.
a) Premium Insurance Package: Includes all of the below in section 26 with ZERO ISK liability.
b) Windshield Protection (WP): Covers damage to the windshield caused by gravel impact. The standard liability without WP is 220.000 ISK (Toyota Corolla or smaller) or 320.000 ISK (Toyota Corolla Cross or larger) which can be lowered to ZERO ISK with the purchase of Windshield Protection or Premium Insurance. Cost per day: 2.990 ISK (Toyota Corolla or smaller) or 3.490 ISK (Toyota Corolla Cross or larger)
c) Super Collision Damage Waiver (SCDW): Covers damage to the body of the vehicle caused by collision, , involve animals or fall under exclusions outlined in section 27 of these Terms and conditions. This coverage also includes protection for the driver and all passengers in the vehicle for injuries sustained. It covers emergency medical treatment, hospital stays, medical examinations and other related expenses. This coverage does not apply if the Renter violates section 27 of these Terms and Conditions.
d) Third Party Liability (TPL): Third-party liability is provided in accordance with the amount mandated by Icelandic Law at the time of the rental. This also applies to the liability of individual drivers. Third-party coverage and personal accident insurance are included in this rental.
e) Gravel Protection (GP): Gravel Protection covers damage to the windshield, headlights, front bumper, mirrors, hood or other parts of the vehicle caused by gravel or rocks being thrown onto or hitting the car by another vehicle, machine or individual. Gravel Protection does not cover damage caused by rocks or stones hitting the radiator or engine.
f) Theft Protection: Covers the theft of the rented vehicle and the Renters belongings inside the vehicle.
g) Sand and Ash Protection (SAAP): covers damage caused by sand and ash storms which consists of sandblasted paint, plastic trims and even broken windows.
h) Tire Protection (TP): Tire protection: Tire insurance covers both the tires and wheels. In the event of a flat tire, the renter is responsible for replacing the tire with the spare wheel. If the renter is unable to do so, they are responsible for arranging the vehicle's transport to the nearest tire shop for repair or replacement.
i) Lost key Protection: If a key is lost, you will receive a replacement key, and its registration will be covered. The shipping cost of the key is included in the insurance.
It is the renter's responsibility to bring the key to the nearest workshop and have it programmed to the vehicle. If the vehicle needs to be transported to the workshop by a tow truck, this is the renter's responsibility, and they will bear the associated costs.
j) Damage caused by animals protection: Covers damage to the vehicle caused by animals such as horses or sheep.
k) If a car gets damaged due to water and the damage is caused by water exposure, it is not covered by any insurance and is the renter´s responsibility.
27. The following are not covered by any insurance. The renter is fully liable for the full repair amounts as well as any direct costs such as transportation fees, recovery fees, restoration to third parties or anything else that might be connected to the actions below:
a) Damage caused by strong winds blowing up the doors while opening them.
b) Pumping the wrong fuel in the tank of the vehicle.
c) Damage caused to the chassis and undercarriage of the vehicle and water damage caused by driving in rivers, lakes or the sea. This does not include tires and wheels, covered by the Premium Insurance Package, but does include damage caused by reckless driving on rough roads, scraping the bottom of the car, stones lodged in the road surface or riverbanks or the shoulder of the road. The same applies to damage from stones striking the underside of the vehicle while driving.
d) Intentional damage or damage due to gross negligence on the part of the driver.
e) Damage resulting from the driver being under the influence of alcohol, stimulants, or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
f) Damage due to race or test driving.
g) Damage due to natural forces, war, revolution, civil unrest, or riots.
h) Damage to the car interior such as: holes burned into seats, carpets, or mats, broken elements, scratched trims, upholstery or anything that is not the result of normal wear and tear.
i) Damages resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unabridged rivers or streams, beaches, places only
accessible at low tide, or other trackless areas.
j) Damage caused by sea spray/seawater if the vehicle is transported by sea.
k) Damage to vehicles caused by driving where prohibited by law as explained above at
point 8 in the Obligations of the Renter.
l) Damage caused to the roof of the vehicle by irresponsible actions such as climbing on top of the car, putting heavy objects on the roof, or any other negligent behavior that is not a
direct result of an accident or force majeure event.
n) Towing cost: The transportation of the vehicle is always at the renter's expense. If it later turns out that the vehicle has a defect or is deemed to be in the right in the event of an accident, the cost will be reimbursed. If a key or tire needs to be delivered to the renter, it is at the renter´s expense.
O) If a vehicle is damaged in an accident, a service fee of 16,000 ISK will be added for each incident.
General conditions
28.The Renter confirms with his or her signature on this rental agreement that he or she received the vehicle and attachments in sound condition and has pointed out any inconsistencies to a member of MYCAR staff.
29. This rental agreement shall always be in the vehicle while under the responsibility of the renter.
30. Additions and amendments to the conditions and provisions of this rental agreement shall be made in writing.
31. If the renter breaches this agreement, then in no way shall MYCAR become responsible for reimbursement of the rental fee, in part or full, or endure any related costs because of the breach.
32. Icelandic law applies to agreements made based on the terms stated above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damage based on liability outside this agreement. If legal disputes arise concerning the lease agreement, they will be heard before MYCAR´s legal venue, the District Court of Reykjavik, Iceland.
33. Compensation claims made against the Renter can be subject to a minimum 20% surcharge of the disputed amounts, covering any collection/legal fees sustained by MYCAR.
34. Any disputes between the parties regarding the rental agreement can be submitted to the Arbitration committee of the Icelandic Consumer´s Association and the Icelandic Travel Industry Association.